Manager, Human Resources

Location: Hamilton, ON

Posted on February 22, 2018.

Echelon Global is an ICT services provider, focusing in areas of carrier class VOIP Services, Customer Engagement Planning and Business Consulting; Relationship Management; Process Design and Automation; e-Banking and Payment Solutions; and Systems Integration and Implementation Services. It is managed by a group of people who have extensive experience and specialization in the areas of ERP, Customer Relationship Management (CRM), e Channels and Payment Systems Integration, Project Management, Business Intelligence and Core Systems implementation and management experience worldwide. We specialize in providing our customers with the business know-how and technology that enables customers to understand, manage and enhance their interactions with customers and prospects alike by streamlining these connections both within and outside the organization. Our business is based on the simple premise of deriving relationship value for our customers and making transactions secure.

Echelon Global intends to hire an experienced HR/Internal Recruiter with a proven track record, to search, attract, screen, select and recruit qualified and talented personnel to fill our job openings in line with future product launch.

Duties and responsibilities:

  • Development of HR manuals and policies aligned with the company strategy.
  • Working with senior management to develop a framework of plans and performance metrics.
  • Formulate and write all job descriptions in line with business objectives
  • Efficiently and effectively fill open positions through extensive hiring process.
  • Use job posting and headhunting for recruitment purposes
  • Source and attract candidates by using databases, social media, etc.
  • Screen CV’s to evaluate if they meet the position requirements
  • Conduct interviews with all prospects before formal shortlisting for job vacancies
  • Develop a pool of qualified candidates in advance of need.
  • Manage the induction of new staff member including updating the CRM systems with the correct personal information.
  • Make sure all staff documentation is appropriately recorded and organised.

Skills Required:

  • Excellent track record of talent acquisition and employee relations in IT and Telecom service industry.
  • Strong analytical approach with proven track record of effective problem solving skills.
  • Experience of HR outsourcing environment and procedures
  • Self-motivated with an aptitude to accept responsibility for own learning and development including continuous professional development.
  • Strong decision making skills with proven background in recruitment, preferably in the ICT and Telecom sector.
  • Extensive organisational skills and a diligent attention to detail essential.
  • Possess influencing, persuading, coaching and negotiating skills.
  • Effective oral and written communication skills.
  • General knowledge of various employment laws and practices and global best practices.
  • Ability to work independently with minimal supervision.

Knowledge and Education:

  • University Master’s degree with a focus in Human Resources Management, or the equivalent combination of education and experience.
  • At least 5 years plus experience in a senior Human Resources role preferably in ICT and Telecom sector companies with practical experience in all key functional areas, including advanced HR knowledge of Employee Relations, Recruitment and Selection, Training and Development, Performance Management, Compensation and Benefits, and Employee Communications.
  • Managerial skills including selection, coaching and counselling team members, evaluating performance, team building, and allocating and coordinating resources.

By Email

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Echelon Global is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.