Account Representative-VoIP

Posted on February 22, 2018.

Echelon Global is an ICT services provider, focusing in areas of carrier class VOIP Services, Customer Engagement Planning and Business Consulting; Relationship Management; Process Design and Automation; e-Banking and Payment Solutions; and Systems Integration and Implementation Services. It is managed by a group of people who have extensive experience and specialization in the areas of ERP, Customer Relationship Management (CRM), e Channels and Payment Systems Integration, Project Management, Business Intelligence and Core Systems implementation and management experience worldwide. We specialize in providing our customers with the business know-how and technology that enables customers to understand, manage and enhance their interactions with customers and prospects alike by streamlining these connections both within and outside the organization. Our business is based on the simple premise of deriving relationship value for our customers and making transactions secure.

Echelon Global is looking for an experienced and successful VoIP Wholesale Account Representative to join our growing VOIP Wholesale, IT Consulting and Managed IT Services team.


  • The VoIP Account Representative will be responsible for key account management of Echelon Global’s VoIP wholesale customers and suppliers across the globe.
  • Will be responsible for consistently reaching or surpassing the monthly/quarterly quota for net revenue for VoIP traffic.
  • Sales of carrier destinations in different geographies by introducing new customers to the company.
  • Candidates will receive an assigned territory with an existing client base.
  • Responsible for maintaining comprehensive documentation governing the KYC and interconnect procedures and customer qualification of designated accounts with supporting documents.
  • Willing to travel and attend international VoIP wholesale carrier’s community exhibitions and conferences for business development, networking and company representation.
  • Collaborate with back-office support team (NOC) members to follow up trouble tickets, and escalation to higher management.

Experience and Qualifications:

  • The candidate should be able to demonstrate recent success 1+ years of outside B2B sales experience of VoIP wholesale.
  • Carry a Sales Hunter Mentality, uncovering and converting new prospects.
  • Manage existing and growing customer base, by leveraging internal/external technical resources.
  • Experienced Business Development and Lead Generation - comfortable generating leads through cold calling, networking and other generally accepted techniques.
  • Proven track record of excellent lead generation, presentation, closing and relationship skills.
  • Ability to develop long-term strategic and executive level relationships.
  • Excellent listening, verbal and written communications
  • Bachelor’s degree is preferred.


  • Current or recent successful VoIP sales
  • Product knowledge of VoIP, Office Equipment, Managed IT Services and Security
  • Technical skills related to Network, Voice, and Data Infrastructure Services
  • Experience with CRMs
  • IT Sales certifications are preferred
  • Valid Driver’s License

Must be authorized to work in Canada

By Email

Submit your CVs through email at

Echelon Global is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Created: Canada, ON, Hamilton