Support Engineer

Posted on February 22, 2018.

Echelon Global is an ICT services provider, focusing in areas of carrier class VOIP Services, Customer Engagement Planning and Business Consulting; Relationship Management; Process Design and Automation; e-Banking and Payment Solutions; and Systems Integration and Implementation Services. It is managed by a group of people who have extensive experience and specialization in the areas of ERP, Customer Relationship Management (CRM), e Channels and Payment Systems Integration, Project Management, Business Intelligence and Core Systems implementation and management experience worldwide. We specialize in providing our customers with the business know-how and technology that enables customers to understand, manage and enhance their interactions with customers and prospects alike by streamlining these connections both within and outside the organization. Our business is based on the simple premise of deriving relationship value for our customers and making transactions secure.

Echelon Global is looking for smart, passionate recent graduates to join our Support team. As a Network Support Engineer, you will have the opportunity to apply your class knowledge to variety of industries, and gain exposure to versatile technologies. Echelon Global provides many opportunities to grow yourself, in a challenging, and fast-paced environment.


  • Diagnose and troubleshoot wireless, security, switching, phone and other various network-related issues reported by Echelon Global customers and partners
  • Collaborate with back-office support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
  • Read and analyse packet capture using Wireshark
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
  • Stay up to date on product features and technology by attending trainings
  • Responsible for maintaining comprehensive documentation describing the corporate network layout


  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
  • Previous internship and/or work experience or volunteer work in a network lab environment helpful
  • Outstanding English language written and verbal communication skills and comprehension
  • An eagerness to learn from others and be a team player
  • Passionate about networking, IT and helping people
  • Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline from a top-tier university

Must be authorized to work in Canada

By Email

Submit your CVs through email at

Echelon Global is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Created: Canada, ON, Hamilton